FAQ

Question about technical matters

1.Can I play Dream Casino on MAC?
Yes, you can play Dream Casino on MAC however mac users can play on the flash (browser) version only.
2.How can I start to play Dream Casino
There are 2 ways to play Dream Casino, Flash or Download version. Please note that while windows users can choose from them, mac users can only play on the flash version.
3. WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS?

Windows 2000, Windows 98, Windows NT or Windows 95Pentium 100MHz8MB RAMSVGA Monitor, 256 colorsAt least 8MB free Hard Disk Space. 32 bit color video card/8MB

Question about the game

1. How are the outcomes of the game generated?
Dream Casino uses a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.
2. HOW CAN I BE SURE THAT THE GAMES ARE FAIR?
Dream Casino is fully licensed by the government of the curacao. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at the Dream Casino web site, so that you can be sure that the games are fair and honest.
3. HOW OLD DO I HAVE TO BE A PLAYER FOR REAL MONEY?
In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.
4. WHAT ARE COMP POINTS AND HOW DO I ACCUMULATE THEM?
Dream Casino has a unique COMP program, which enables each member of the casino to accumulate COMP points automatically while playing. These COMP points can be converted to real money that can be cashed out or played with. And that's not all, the more COMP points you accumulate - the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events.
5. What if the server is down during gameplay?
As internet disconnections may occur due to several reasons, we have developed an abnormal disconnection handling mechanism, which always prevents players from losing any ongoing data. In such cases, please try restarting the game and you can resume the game from the previous point.
6. WHAT KINDS OF GAMES DOES Dream Casino OFFER?
Dream Casino currently offers Baccarat, Blackjack, Craps, Deuces Wild Video Poker, Jacks or Better Video Poker, 3-Reel Slots, 5-Reel Slots, Keno, Pai Gow Poker, Caribbean Poker and European Roulette. We are working on new games on a daily basis. You will be notified automatically when new games become available.
7. Where are instructions on how to play the casino games?
Our download software comes with built-in context sensitive 'Help'. Just click on the Help button on the casino lobby for a complete set of instructions on all casino games.
8. What is live-broadcast live game?
It is as a live-broadcast live game. Dream casino While being table games which we most recommend to you, it is a system original with this casino. 

The game of presence which is being played in the actual casino, and the real time which is not in a pleasant conversation by a chat with a female dealer and others can be experienced.
All the cards used for a game, of course are shuffled, and it is also possible for you to confirm that through a live screen.
Since the female dealer works by shift operations for 24 hours, please look for a visitor's dealer of liking.
9. Are the Max and Min wagering limits different between Fun and Real games?
Yes, they differ between Fun and Real games.
Please confirm their max and min limits before playing.

Questions about payment

1. Documents Required to cash out.
For the first time, we require users their personal information for identification.
Please refer to Required documents for withdrawal
2. I can't log in. What should I do?
First, please confirm whether your user ID and password are correctly entered in half-width alphanumeric character.
Your account will be locked after certain failed attempts.
3. What Should I do to close my account?
If you wish to close your account, please contact our support team at support@dreamonlinecasino.com, we will then close your account for you.

Contact to Dream Casino Customer Support